At IT Exam Supports ("we," "us," or "our"), your privacy is our absolute priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services. Please read this policy carefully. By using our services, you agree to the terms described here.
1. Information We Collect
Information You Provide Directly
When you contact us, place an order, or create an account, we may collect:
- Contact information — name, email address, phone number, WhatsApp number
- Exam information — exam name, proctoring platform, scheduled date and time
- Account credentials — only when explicitly provided by you for service delivery purposes
- Payment information — transaction details processed through secure third-party payment processors (we never store full card numbers)
- Communications — messages, emails, chat logs between you and our team
Information Collected Automatically
When you visit our website, we automatically collect:
- IP address and approximate geographic location
- Browser type, version, and operating system
- Pages visited, time spent, and referring URLs
- Device type (desktop, mobile, tablet)
- Cookie identifiers (see Section 5)
2. How We Use Your Information
We use the information we collect exclusively to:
- ✅ Deliver the exam assistance service you requested
- ✅ Communicate with you about your order, scheduling, and results
- ✅ Process payments and issue refunds when applicable
- ✅ Respond to your inquiries and provide customer support
- ✅ Improve our website, services, and user experience
- ✅ Detect and prevent fraudulent or unauthorized activity
- ✅ Comply with applicable legal obligations
🔒 We will NEVER: Sell your personal data to third parties, share your exam credentials with unauthorized parties, use your information for unsolicited marketing without your consent, or retain your data longer than necessary.
3. How We Share Your Information
We do not sell, trade, or rent your personal information. We may share limited information only in these circumstances:
- Service Delivery — With vetted exam experts on our team who need it to complete your order
- Payment Processing — With secure payment processors (e.g., PayPal, Stripe) who are bound by their own privacy policies
- Legal Requirements — If required by law, court order, or governmental authority
- Business Protection — To investigate fraud, enforce our Terms of Service, or protect the rights and safety of our team and users
All team members who handle client data are bound by strict confidentiality agreements.
4. Data Security
We implement industry-standard security measures to protect your information:
- 🔐 SSL/TLS encryption for all data transmitted through our website
- 🔐 Encrypted storage of all sensitive client information
- 🔐 Restricted access — only authorized personnel can view client data
- 🔐 Secure, encrypted communication channels for service delivery
- 🔐 Regular security audits and vulnerability assessments
- 🔐 Automatic session timeouts and data purging protocols
While we take every precaution, no method of transmission over the internet is 100% secure. We encourage you to use strong passwords and avoid sharing sensitive information over unsecured channels.
5. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience:
- Essential Cookies — Required for the website to function correctly (session management, security)
- Analytics Cookies — Help us understand how visitors use our site (pages visited, time spent) using anonymized data
- Preference Cookies — Remember your settings and preferences for future visits
You can control cookie settings through your browser. Disabling certain cookies may limit some website functionality. We do not use third-party advertising cookies or sell your browsing data to advertisers.
6. Data Retention
We retain your personal data only as long as necessary:
- Active orders — Data is retained for the duration of the service and 90 days afterward for dispute resolution
- Communications — Chat and email history retained for 6 months for support purposes
- Payment records — Retained for 7 years as required by financial regulations
- Exam credentials — Permanently deleted immediately after exam completion
You may request deletion of your data at any time (subject to legal retention requirements) by contacting us.
7. Your Rights
Depending on your location, you may have the following rights regarding your personal data:
- Right to Access — Request a copy of the personal data we hold about you
- Right to Rectification — Request correction of inaccurate or incomplete data
- Right to Erasure — Request deletion of your personal data ("right to be forgotten")
- Right to Restriction — Request that we limit how we use your data
- Right to Portability — Request your data in a portable format
- Right to Object — Object to certain types of data processing
- Right to Withdraw Consent — Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at support@itexamsupports.com. We will respond within 30 days.
8. Children's Privacy
Our services are intended exclusively for users aged 18 and older. We do not knowingly collect personal information from anyone under 18. If you believe a minor has provided us with personal information, please contact us immediately and we will delete it promptly.
9. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will:
- Update the "Last Updated" date at the top of this page
- Post a notice on our website homepage
- Notify registered users via email for significant changes
Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.